Jamshedpur Utilities & Services Company Ltd


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:: JUSCO joins hands with Bharti Airtel & Bill Desk to launch utility bill payments via airtel money

With this, residents of Jamshedpur become the first in the state of Jharkhand to enjoy the convenience of paying bill payments using their mobile phones

India’s largest comprehensive urban infrastructure service provider Jamshedpur Utilities and Services Company (JUSCO) today partnered with Bharti Airtel, (through its wholly owned subsidiary Airtel M Commerce Services Limited) and Bill Desk to allow customers in Jamshedpur to make their JUSCO utility bill payments via airtel money. This marks a first-of-its-kind initiative rolled out across the state of Jharkhand – one that will give customers the convenience of making JUSCO bill payments through airtel money on their mobile phones – anytime, anywhere. This reinforces JUSCO’s initiative of “Zimmedaar Nagrik, Zimmedaar Shaher” by providing yet another facilities for the citizen’s of Jamshedpur. Aao Dost Saath Milkar, Apne Shaher Ko Sunder Banayen.

This association was today formally launched at a press conference held in Jamshedpur addressed by Mr. Ashish Mathur (MD, JUSCO) and Mr. Raghunath Pandey (President, JUSCO Shramik Union) in the presence of Mr. M P Deepu (Sr. Vice President - Bihar & Jharkhand, Bharti Airtel), Mr M N Srinivasu (Executive Director & Founder, Bill Desk) as well as other senior company officials. Mr Mathur briefed the audience on the new initiative of the company and JUSCO’s long term plans of striking strategic associations to further delight its customers.

Since its inception, JUSCO has always endeavored to bring out improved facilities to the customers through various initiatives. The objective behind this is to develop a customer centric organization through benchmarking and adopting best practices across the sector. In 2004 JUSCO started the JUSCO Sahyog Kendra, a 24x7 Helpline Complaint Management System for all the services it provides in Jamshedpur. The second stage of improvement focused on Single Window Service Hub with initiatives like Air Conditioned Bill Payment Counter and JUSCO Grahak Seva Kendra. The third stage of improvements focused on Multi Mode Payment facilities like De-centralized Bill Payment Counters across town, Information through SMS and Payment through ATP Machines. The fourth stage focused on Auto Mode Bill Payment with facilities like Internet Payment through Bill Desk.

The rollout of JUSCO bill payments via airtel money is yet another step towards customer centricity. With this, customers can now pay monthly utility bills from the comfort of their homes without needing to stand in queues.

Launched pan India in 2012 - airtel money is a fast, simple and secure service that allows its users to load cash on their mobile devices and spend it to pay utility bills and recharges, shop at merchant outlets, transact online etc. Apart from serving as an easy alternative to cash / card payment options, airtel money also offers customers the convenience of instant money transfer from an airtel money wallet to another airtel money wallet and bank accounts across the country.

Customers across India are now being seen leveraging a host of conveniences that airtel money enables. Be it buying tickets for an evening movie show without visiting the ticket window, paying electricity bills without having to wait in long queues or instantly transferring money to family staying far away – airtel money is playing a pivotal role in accelerating mobile based commerce in India.

JUSCO-bill payments....Steps to follow!!

To know more about airtel money, customers can dial 121 from their airtel mobile phones or simply visit www.airtel.in/money.

In a first of a kind initiative in India, the Jamshedpur Utilities and Services Company (JUSCO) was carved out of Tata Steel from its Town Services Division in 2004. In JUSCO, the steel major reposed nine decades of experience and expertise. The mandate for JUSCO was to convert an obligatory service into a customer focused sustainable corporate entity.

Jamshedpur Utilities & Services Company is today India’s only comprehensive urban infrastructure service provider. A Tata Enterprise, its services focus on the Tata Group Purpose “to improve the quality of life of the communities we serve”.

The Group purpose is reflected in JUSCO’s Mission of providing “quality services for life”. JUSCO works alongside large and small industries, civic bodies, communities and individuals to deliver value through sustainable solutions.

The company believes that a clear sense of the Tata Values and Mission allows it to achieve immense clarity on its role for the future. JUSCO intends to rise to the challenge of meeting India's need for infrastructure development in a sustainable manner by anticipating and addressing the country's growth needs such that the ability of future generations to meet their own needs is not compromised.

About Bharti Airtel
Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 4 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G wireless services and mobile commerce. Bharti Airtel had over 275 million customers across its operations at the end of May 2013. To know more please visit, www.airtel.com


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